FitYuki Refund Policy
30-Day Home Trial – Risk-Free Guarantee
We’re confident you’ll love your FitYuki product, which is why we offer a 30-day Home Trial with a money-back guarantee.
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The return request must be made within 30 days of delivery.
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The item must be returned in its original packaging, complete with all accessories and promotional gifts.
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Products must be undamaged and in resaleable condition.
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Refunds are subject to the terms outlined in our 30-Day Home Trial Terms and Conditions.
Returning Your FitYuki Product
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If the return is initiated by the customer (change of mind, wrong order, etc.), the customer is responsible for return shipping costs.
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Returns must be pre-approved by our support team and may incur an additional return shipping fee.
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Products returned damaged, incomplete, or showing signs of misuse may be rejected or subject to a restocking fee.
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All returns must be completed within 30 days of purchase, shipped in original packaging.
Return & Refunds Will NOT Be Accepted If:
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A valid proof of purchase (invoice, receipt) is not provided, or appears forged or tampered.
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The product was damaged by misuse, improper installation, unauthorized modifications, exposure to moisture or foreign objects.
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Product labels, serial numbers, or waterproof markings are altered or removed.
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The product is damaged due to external forces (fire, flood, storm, etc.).
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The return package is not sent back to FitYuki within 7 calendar days after your return is approved.
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Other disqualifying conditions stated in this policy or our general terms.
How to Initiate a Return
To return an item, please contact us at support@fityuki.com.
Include the following:
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Order number
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Tracking number (once shipped)
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Photos or videos of the product in its original packaging
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Reason for return
IMPORTANT: If your item arrives damaged or defective, you must contact FitYuki Support within 24 hours of delivery and provide photo/video evidence. Without this, your return may be treated as a “buyer’s reason,” and FitYuki may decline a refund or charge restocking fees, at our sole discretion.
Return Address
FitYuki Warehouse
10 Woodsview Avenue, Etobicoke ON M9W 6C1, Canada
Return Shipping Cost Responsibility
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If the return is due to a FitYuki error, we will cover all shipping costs. Examples include:
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Wrong item shipped
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Duplicate shipment
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Malfunctioning item during the trial period
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Item delivered to the wrong address
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If the return is for reasons not related to FitYuki’s fault, the customer covers return shipping costs.
Refund Processing
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Refunds will be issued to your original payment method once the item is received and inspected.
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Please allow 7–14 business days for processing, depending on your bank or card issuer.
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Refunds will be net of any shipping and restocking fees, if applicable.
Important Notes
This policy applies only to purchases made directly on our official website: https://fityuki.com
If you purchased through another retailer, please refer to their return policy.
For any questions or to begin your return process, contact our support team at support@fityuki.com. We're here to help!
