Help Center

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 5 - 7 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How do I place an order?

Can I modify or cancel my order after placing it?

How long will it take to get my package?

How can I track my order?

Returns & Exchanges

What is your return policy?

How do I start a return?

Product Support

My equipment is making noise / not functioning properly - what should I do?

Do FitYuki products require assembly?

Do your machines support smart features or apps?

Warranty & Repairs

Do your products come with a warranty?

How do I claim warranty service?