FAQs
FitYuki – Frequently Asked Questions (FAQ)
🛒 Orders
Q: How do I place an order on FitYuki?
A: Simply browse our website, add your desired items to the cart, and follow the checkout process. Once your payment is confirmed, you'll receive an order confirmation via email.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure prompt shipping, so we cannot guarantee changes or cancellations. If you need assistance, please contact us as soon as possible at support@fityuki.com.
🚚 Shipping
Q: How long does delivery take?
A: Standard shipping typically takes 3–7 business days depending on your location. Tracking information will be sent once your order is shipped.
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping times and fees vary by region and will be calculated at checkout.
Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking link. You can also log in to your FitYuki account to view your order status.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window on most items. To qualify, items must be unused, in original condition, and in the original packaging. Please review our full Return Policy for details.
Q: How do I start a return?
A: Email us at support@fityuki.com with your order number and reason for return. Our support team will guide you through the process.
🛠️ Product Support
Q: My equipment is making noise / not functioning properly — what should I do?
A: Please refer to the user manual for basic troubleshooting. If the issue persists, reach out to us at support@fityuki.com with your order number, product details, and a description (or video) of the issue.
Q: Do FitYuki products require assembly?
A: Yes, some products require minimal assembly. Each item comes with an instruction manual. For extra help, feel free to contact us or refer to any available assembly videos we provide.
🛡️ Warranty & Repairs
Q: Do your products come with a warranty?
A: Yes! All FitYuki equipment is backed by a 1-year limited warranty. Register your product after purchase to enjoy extended support and benefits.
Q: How do I claim warranty service?
A: If your product has an issue covered under warranty, contact us at support@fityuki.com with your proof of purchase, order number, and a detailed description of the issue.
💡 FitYuki App & Smart Features
Q: Do your machines support smart features or apps?
A: Yes! Select FitYuki equipment includes Bluetooth connectivity and app integration for interactive workouts and performance tracking. Check the product page for compatibility details.
💬 Still Need Help?
For anything else, our customer care team is ready to assist you.
📧 Email: support@fityuki.com
📦 Returns: Please include your order number and full name in all return-related emails.